Terms of Service

Effective 2026-04-17 · Version 2

These Terms govern your use of SnapPDF, a service operated by SeaQae Group, a sole trader (ABN 40 300 987 116), of Perth, Western Australia ("SnapPDF", "we", "us"). By creating an account, uploading a file, starting a paid plan or making a request to our API, you agree to these Terms.

1. Agreement and eligibility

You must be at least 18 years of age to create an account. SnapPDF is not offered to minors, and we do not knowingly collect personal information from anyone under 18. If you are using SnapPDF on behalf of an organisation, you represent you have authority to bind that organisation.

2. The service

SnapPDF provides browser-based PDF tools and a REST API for PDF conversion, compression, OCR, merge, split, page operations and related document workflows. PDF signing is a paid add-on to eligible plans and includes a free trial before paid add-on billing starts. We reserve the right to improve the service with reasonable notice for material changes. API breaking changes are communicated through our changelog.

3. Your account

You are responsible for keeping your API keys confidential and for all activity on your account. If a key is compromised, rotate it immediately from your dashboard.

4. Acceptable use

You may not use SnapPDF to process illegal content, commit fraud, distribute malware, violate third-party rights, or process content you do not have the right to handle. See our Acceptable Use Policy.

5. Fees, GST and price disclosure

Plans are billed monthly in advance unless the checkout states otherwise. Prices shown on the pricing page are in Australian dollars (AUD). SnapPDF is not currently GST-registered, so GST is not charged unless checkout clearly states that GST applies. If GST registration becomes required, the total price payable will be shown before payment. Non-Australian customers are responsible for any local taxes that apply in their jurisdiction.

6. Auto-renewal

Paid plans renew automatically each month on the anniversary of your subscription start date, charged to your stored payment method. We send a reminder before the first renewal after signup. You may cancel the auto-renewal at any time from your dashboard; cancellation takes effect at the end of the current billing period, and you retain access until then.

7. Refunds

Paid plans include a 30-day no-questions refund window for the first payment on that plan. Email support@snappdf.au from the account email and we will refund the eligible first payment. These refund rights are offered in addition to, not in substitution for, any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable consumer protection law.

8. Your content

You retain ownership of everything you upload. You grant us a limited, non-exclusive, worldwide licence to process it solely to provide the service. We do not train machine-learning models on your files.

9. Confidentiality

We treat files you upload as your confidential information. Files are processed only to provide the tool or API operation you request. We do not manually review files, sell file contents, or train machine-learning models on your files. Synchronous files are purged on response; temporary async artifacts are deleted within 24 hours unless a different retention setting is shown in the product.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred by the Australian Consumer Law or any other consumer protection law that cannot lawfully be excluded. To the extent any term of these Terms is inconsistent with a non-excludable right, that term does not apply.

11. Warranties

Subject to clause 10, and to the maximum extent permitted by law, the service is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, or that processing results will be bit-identical across versions. This clause does not exclude the consumer guarantees under the Australian Consumer Law.

12. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with these Terms or the service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or anticipated savings.

Where a consumer guarantee under the Australian Consumer Law applies to services supplied by us, and those services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with that guarantee is, pursuant to section 64A of the Australian Consumer Law, limited at our option to: (a) the supplying of the services again; or (b) the payment of the cost of having the services supplied again.

13. Mutual indemnification

You will indemnify us against third-party claims, losses and reasonable legal costs arising from (i) your content, (ii) your breach of these Terms or the Acceptable Use Policy, or (iii) your infringement of a third party's intellectual property or privacy rights.

We will indemnify you against third-party claims that your authorised use of the service, strictly in accordance with these Terms, directly infringes that third party's Australian intellectual property rights, and we will pay the resulting damages and reasonable legal costs finally awarded against you. Our indemnity does not apply to claims arising from your content, your modifications, or your combination of the service with anything not supplied by us.

Each party must promptly notify the other of any claim, allow the indemnifying party to control the defence and settlement (subject to not admitting liability on the other's behalf), and provide reasonable cooperation.

14. Force majeure

Neither party is liable for failure or delay in performance (other than an obligation to pay money) caused by events beyond reasonable control, including acts of God, natural disasters, pandemics, war, civil disturbance, government action, labour disputes, internet or power outages, or failures of upstream service providers. The affected party must notify the other as soon as practicable and use reasonable efforts to resume performance.

15. Termination

You can cancel anytime from your dashboard. We may suspend or terminate accounts that materially breach these Terms, fail payment beyond 14 days after notice, or abuse the service. On termination, we will assist with reasonable data export requests made within 30 days.

16. Dispute resolution

We prefer to resolve issues directly. Please contact support@snappdf.au first; we will attempt to resolve your complaint within 30 days. If we cannot, you have the following external pathways:

• Consumer Protection WA (Department of Energy, Mines, Industry Regulation and Safety) — 1300 30 40 54, commerce.wa.gov.au.
• Australian Competition and Consumer Commission (ACCC) — accc.gov.au.
• Office of the Australian Information Commissioner (OAIC) for privacy concerns — oaic.gov.au.
• Small claims may be lodged with the Magistrates Court of Western Australia.

17. Governing law

These Terms are governed by the laws of Western Australia, Australia. The courts of Western Australia have non-exclusive jurisdiction, except where you have non-waivable consumer rights that require another forum.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be emailed to the account owner with at least 14 days' notice; continued use after the effective date constitutes acceptance. Historical versions are available on request.

19. Contact

SeaQae Group, a sole trader (ABN 40 300 987 116), Perth, Western Australia. hello@snappdf.au.